Deputy General Manager - Operations & Management

Diploma in Hotel Management Bachelor of Business Administration (BBA) Food Safety & Hygiene CertificationRequired to ensure safe handling, preparation, storage, and service..... Educational Requirements: Diploma in Hotel Management Bachelor of Business Administration (BBA) Food Safety & Hygiene CertificationRequired to ensure safe handling, preparation, storage, and service of food across resort restaurants, cafés, package meals, corporate meals, and guest dining services.First Aid, CPR & Emergency Response CertificationRequired to handle guest or staff medical emergencies, accidents, poolside incidents, outdoor activity risks, and emergency situations until professional medical support arrives.Fire Safety & Emergency Evacuation Training CertificationRequired to ensure proper fire prevention, emergency evacuation, guest safety, staff preparedness, and crisis response across all resort properties.Health, Safety & Workplace Risk ManagementCertification required to maintain safe resort operations, reduce workplace risks, supervise staff safety practices, and manage operational hazards across guest areas, kitchen, pool, maintenance zones, and outdoor activity spaces.Preferred CertificationsHotel / Resort Management CertificationA professional certification in hotel, resort, or hospitality operations will be preferred. This will support the candidate’s ability to manage rooms, guest services, housekeeping, F&B, reservations, maintenance, and multi-property operations.Certified Hotel Administrator / Senior Hospitality LeadershipStrongly preferred for candidates applying for a senior leadership role. This reflects advanced knowledge in hotel administration, leadership, service standards, operational control, and strategic hospitality management.Customer Service Excellence / Guest Experience Management CertificationPreferred for ensuring premium guest handling, complaint management, VIP service, online review improvement, and consistent brand experience.Leadership, HR & Team Management CertificationPreferred for managing department heads, supervisors, service teams, housekeeping, kitchen, maintenance, and property-level staff across multiple resort locations.Microsoft Excel / Google Workspace / Reporting CertificationPreferred for preparing sales reports, occupancy reports, cost reports, staff rosters, inventory tracking, booking analysis, and monthly management summaries.Revenue Management / Sales & Reservation Management CertificationPreferred for supporting occupancy growth, package performance, OTA coordination, corporate bookings, upselling, and revenue optimisation.Certification Requirement NoteCandidates who do not already have all mandatory certifications may still be considered if they have strong hospitality management experience; however, they must complete the required safety, food hygiene, first aid, and fire safety certifications within the company’s given timeline after joining. Experience: At least 15 years